Introduction

At Furut , we are committed to providing a smooth, transparent, and enjoyable experience for all our guests. This Guest Policy outlines the terms and conditions governing the use of our services, including bookings, conduct, and expectations for guests engaging with our platform.

By making a booking with us, you agree to abide by the terms of this policy. Please read it carefully to ensure a pleasant experience for both you and other travelers.

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General Expectations

Eligibility to Book

• Age Requirement: You must be at least 18 years old to make a booking with Furut . For travelers under 18, bookings must be made by a legal guardian or parent.
• Booking Accuracy: You are responsible for providing accurate information during the booking process. This includes your name, travel dates, contact details, and any other necessary personal information. Any errors in your booking (e.g., wrong dates or incorrect details) are your responsibility to correct before the booking is confirmed.

Account Registration

To make a booking, you may need to create an account with Furut . You are responsible for keeping your account details, including password, secure. We will not be held liable for any unauthorized use of your account.

Compliance with Local Laws

Guests are expected to comply with the laws, regulations, and policies of the destination they are visiting. This includes respecting local customs, practices, and cultural sensitivities.

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Booking and Payment

Making a Booking

• Booking Process: Once you select your desired service you will be prompted to provide necessary details and make payment. All bookings are subject to availability and confirmation.
  
• Payment: Payments must be made in full at the time of booking unless otherwise specified. Payments can be made using various secure payment methods, including credit/debit cards and online payment systems (e.g., PayPal). For specific payment options, please refer to our Payment Policy.

Booking Confirmation

• After completing your booking and payment, you will receive a confirmation email with your booking details, including a reference number. It is your responsibility to review these details to ensure everything is correct.
  
• Voucher/Itinerary: For certain bookings (e.g., tours, accommodations), you may receive a voucher or detailed itinerary. It is recommended that you print or download this information and keep it on hand during your travels.

Modifications to Booking

• Changes to your booking, such as date changes, guest details, or special requests, may be possible depending on the service provider’s policy. Such changes are subject to availability and may incur additional fees.
  
• For modifications, please contact our customer support team as soon as possible to inquire about any options.

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Guest Conduct and Responsibilities

Respectful Behavior

• Respect for Others: We expect all guests to treat fellow travellers, hosts, and staff with respect and courtesy. Discriminatory, offensive, or inappropriate behavior will not be tolerated and may result in removal from the service without refund.
  
• Compliance with Property Rules: If you are staying at a hotel, hostel, or rental property, you must follow the property’s rules and guidelines. These may include check-in/check-out times, noise policies, and behavior expectations.
  
• Substance Use: Excessive consumption of alcohol or drugs, or disruptive behavior due to intoxication, is prohibited on any tours, accommodations, or activities booked through our platform.

Health and Safety

• Travel Insurance: We recommend that all guests purchase travel insurance to cover unexpected events such as trip cancellations, medical emergencies, or lost luggage.
  
• Medical Requirements: If you have any medical conditions that may require special attention or accommodations during your trip, it is your responsibility to inform the relevant service providers in advance.
  
• Emergency Situations: In case of an emergency during your travels, please contact local authorities immediately and notify Furut  for assistance.

Environmental Responsibility

As part of our commitment to sustainability, we encourage guests to follow responsible travel practices:

• Minimize Waste: Avoid single-use plastics and dispose of waste properly.
  
• Respect Nature and Wildlife: Follow all “Leave No Trace” principles, respect local wildlife, and avoid damaging ecosystems or habitats.
  
• For more information check out Sustainable Tourism & “Leave No Trace” Policy for Guests and Participants

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Special Requests and Additional Services

Special Requests

• If you have any special requests (e.g., dietary restrictions, accessibility needs), please inform us at the time of booking. While we will do our best to accommodate such requests, availability cannot be guaranteed.

Additional Charges

• Extra Services: Any extra services such as room upgrades, early check-ins, or special amenities are subject to availability and may incur additional charges, which you will be required to pay directly to the service provider.

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Privacy and Data Protection

We are committed to protecting your personal information. For details on how we collect, store, and process your data, please refer to our Privacy Policy.

Dispute Resolution

In the event of a dispute, we encourage guests to first contact our customer service team for assistance. If the matter remains unresolved, we will work with the relevant service providers to reach a fair solution. For serious disputes, legal action may be taken in accordance with the laws of [Country].

Changes to the Guest Policy

Furut  reserves the right to amend or update this Guest Policy at any time. Any changes will be communicated to you via email or posted on our website. By continuing to use our services, you agree to be bound by any such changes.

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Payment and Refund Policy 

Introduction

Furut  is committed to providing a seamless, transparent, and secure booking experience for all customers. This Payment and Refund Policy outlines the terms and conditions governing payments, cancellations, and refunds for bookings made through our platform.

By using our services, you agree to the terms set forth in this policy. Please read it carefully to understand your rights and obligations.

Payment Policy

Payment Methods

We accept various secure payment methods, including but not limited to:

• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
• Bank Transfers (for certain bookings)
• Other online payment gateways as available on our website and app

Payment Process

• Booking Confirmation: Once your payment is successfully processed, you will receive a booking confirmation email with details of your reservation. The booking will only be confirmed after full payment has been received.
  
• Currency: All payments are processed in Indian Rupees, unless otherwise indicated. The exchange rate at the time of payment will apply.
  
• Booking Fees: Any applicable booking fees, service charges, or taxes will be displayed at the time of checkout. These charges are non-refundable.

Payment Security

We use industry-standard security protocols, including SSL encryption and PCI DSS-compliant payment gateways, to protect your payment details. Your information will be handled securely and will not be shared with third parties for any reason other than for the purpose of processing the transaction.

Special Offers and Discounts

Discounts or promotions may apply to certain bookings or during specific promotional periods. These offers are subject to availability and may have specific terms and conditions, such as non-refundable or non-transferable clauses. Please read the offer details before making a payment.

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Cancellation and Refund Policy

Cancellation by the Customer

You may cancel your booking subject to the terms outlined below:

• Standard Cancellations: If you wish to cancel your booking, you must notify us in writing (via email or through your user account) as soon as possible.
  
• Cancellation Fees: Depending on the booking, a cancellation fee may apply. The amount of the fee is determined by the supplier (hotel, tour operator, etc.) and the cancellation policy for the specific booking. Fees may vary, and some bookings may be non-refundable.

Cancellation fees are typically calculated as follows:

• More than 30 days before departure: Full refund, minus any processing or administrative fees.
  
• 15-30 days before departure: 50% refund (or as specified by the supplier).
  
• Less than 15 days before departure: No refund, or partial refund as determined by the supplier’s cancellation policy.

For bookings made during promotional periods or with special offers, no refunds may be applicable. Please check the specific terms for each offer.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, the night not spent will not be refunded.

Cancellation by Furut and or the host

In the unlikely event that Furut  and or host must cancel a booking due to unforeseen circumstances (e.g., weather, force majeure, or other uncontrollable events), you will be notified immediately.

• Full Refund: If the cancellation is made by Furut and or the host , you will receive a full refund of any amounts paid for the booking.
  
• Alternative Solutions: In some cases, we may offer alternative dates, tours, or accommodations. If you opt for the alternative, no refund will be issued, but we will ensure the substitute service is comparable in value.

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Property or Service Provider  SPECIFIC POLICIES

• Property or Service Provider specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
  
• In some Property or Service Providers, due to local conditions, unmarried/unrelated couples may not be allowed to check-in. Accommodation can be denied to Guests posing as a couple if suitable proof of identification is not presented at the time of check-in.
  
• Property or Service Providers may deny check-in to Guests providing ID proof of the same LOCATION as the Property or Service Provider  itself.

Early Check-in and Late Check-out

Some of our Property or Service Providers provide guaranteed early check-in 6 AM onwards of check-in date. Most of these Property or Service Providers provide this at free of cost while some charge a nominal amount (up to 100% of average tariff). Please GET IN TOUCH WITH HOST OR SERVICE PROVIDER FOR EARLY CHECK-IN REQUESTS.

Early check-in​ and or Late check out is subject to availability

Our standard check-out time is 11 AM UNLESS OTHERWISE SPECIFIED BY THE SERVICE PROVIDER Late check-out is subject to availability and cannot be confirmed in advance. Extra charges may apply.

Sustainable Tourism & “Leave No Trace” Policy for Guests and Participants

Introduction

Furut  is committed to promoting sustainable tourism practices to minimize our environmental impact and preserve natural and cultural resources for future generations. This policy outlines our expectations for guests and participants to adhere to the principles of sustainable tourism and the “Leave No Trace” (LNT) philosophy during their stay or participation in our activities.

The goal is to ensure that all visitors leave the environment as they found it, reducing waste, conserving resources, and respecting local ecosystems, cultures, and communities.

Scope

This policy applies to all guests, participants, and staff involved in tours, accommodations, events, or any activities organized by Furut and or Hosts .

Key Principles of Sustainable Tourism and “Leave No Trace”

Plan Ahead and Prepare

• Research: All guests are encouraged to research their destinations, activities, and any cultural or environmental considerations. This helps ensure that their visit is respectful to local communities and ecosystems.
  
• Understand Local Regulations: Comply with any specific local rules and regulations related to conservation areas, protected wildlife, or cultural heritage sites.
  
• Avoid Overcrowding: Where possible, avoid visiting heavily trafficked sites or times. Support alternative locations and less-visited areas to reduce pressure on sensitive environments.

Travel and Transportation

• Minimize Carbon Footprint: Opt for sustainable transportation options such as public transit, biking, walking, or carpooling. When traveling long distances, choose eco-friendly or low-emission transport options.
  
• Offset Emissions: We encourage all guests to offset their carbon emissions through recognized carbon offset programs if traveling long distances.
  
• Reduce Vehicle Impact: When using vehicles, ensure they are parked in designated areas to avoid damage to natural landscapes and ecosystems.

Respect Wildlife and Habitats

• Do Not Disturb Wildlife: Observe animals from a safe distance and avoid feeding or approaching them. Interactions with wildlife should be non-intrusive and respectful.
  
• Stay on Trails: Stick to established trails and paths to prevent soil erosion, protect plant life, and minimize habitat disturbance.?
  
• Do Not Collect: Refrain from collecting plants, rocks, or other natural resources as souvenirs.

Leave No Trace

• Pack In, Pack Out: Guests must take all trash, recyclables, and waste with them. This includes food packaging, cigarette butts, and any other materials that do not naturally decompose.
  
• Minimize Waste: Reduce the use of single-use plastics and dispose of waste in designated bins. Reuse containers and practice water conservation when possible.
  
• Respect Nature: Do not disturb or damage plants, animals, or other natural elements. Leave the environment as you found it for others to enjoy.

Respect Local Cultures and Communities

• Cultural Sensitivity: Learn about and respect local customs, traditions, and practices. Engage with local communities in a respectful and positive manner.
  
• Support Local Economies: Whenever possible, support local businesses and artisans. Choose accommodations, activities, and products that promote sustainable development within the community.
  
• Respect Sacred Sites: Do not trespass or engage in inappropriate behavior at culturally or spiritually significant locations.

Sustainable Consumption

• Minimize Resource Use: Be mindful of your consumption of water, electricity, and other resources. Turn off lights, AC, and appliances when not in use.
  
• Eat Locally and Sustainably: Choose local, organic, and sustainably sourced food options. Avoid excessive food waste by ordering only what you can consume.

Environmental Education and Advocacy

• Raise Awareness: Engage in sustainable tourism practices through education. Share your experiences and knowledge with others to raise awareness about the importance of environmental conservation and sustainable tourism.
  
• Promote Sustainability: Encourage fellow travelers, peers, and staff to follow the sustainable practices outlined in this policy.

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Enforcement

To ensure adherence to these principles, Furut  will:

• Provide Information: Prior to arrival, all guests will receive information about the “Leave No Trace” principles and the sustainable tourism policy, either through our website, in pre-arrival communications, or at check-in.
  
• Monitor Compliance: Staff will periodically monitor guest activities and provide reminders of the importance of sustainable practices. In some cases, guests may be asked to correct behavior if it violates our policies.
  
• Consequences for Non-Compliance: Non-compliance with the sustainable tourism and “Leave No Trace” principles may result in one or more of the following actions:
  
  • Verbal warning or reminder of the policy.
  • Suspension or removal from certain activities or tours.
  • Termination of the guest’s stay or participation without refund in cases of severe or repeated violations.

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Reporting Violations

If a guest observes any behavior that contradicts the principles of sustainable tourism or the “Leave No Trace” policy, they are encouraged to report the violation to Furut  staff. Reports can be made confidentially to ensure that corrective measures can be taken.

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Conclusion

At Furut , we believe that sustainable tourism is vital to protecting our planet for future generations. By adopting the “Leave No Trace” principles, we can help safeguard the environment, support local communities, and create a more enriching experience for all travelers. And outdoor enthusiasts

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We thank you for your commitment to sustainability and responsible travel practices. Together, we can make a difference!